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Table Games Session Descriptions
Monday, Sept. 8
8:00 a.m. to
9:00 a.m.
Breakfast
9:00 a.m. to
10:20 a.m.
Keynote Address
Peter C. Yesawich, Chairman and CEO, Ypartnership
10:30
a.m. to 11:50 a.m.
New Casino Development: Casino Floor Layout Lecture
Mark Jones, President, INAG
Wendy Reeve, Casino Shift Manager, Sycuan Resort & Casino
Darrin Bishop, Casino Host Manager, Sycuan Resort & Casino
The first hour of this five-part session will be spent providing the
tools you will need to complete the tasks presented over the following
hours. This session will discuss the required square footage per game
type and the support space and equipment necessary to operate your
gaming area. It will also teach you how to do a SWAT Analysis
(Strengths, Weaknesses, Attributes and Threats), which you will use to
evaluate the floor design you create during the second hour of the
workshop.
12:00 p.m. to
1:00 p.m.
Lunch
1:00 p.m. to
1:50 p.m.
New Casino Development: Casino Floor Layout Workshop
Mark Jones, President, INAG
Wendy Reeve, Casino Shift Manager, Sycuan Resort & Casino
Darrin Bishop, Casino Host Manager, Sycuan Resort & Casino
The second hour of this session will break the class into small
groups. Each group will lay out a casino floor, attempting to create the
ultimate game mix for the property. The goal is to create the best mix
that will fit in the amount of space allocated for table games in the
new casino’s blueprints. You will need to keep in mind the expected win
needed to cover your expenses and to generate the profit margin that was
budgeted. (You will work under the assumption that all games are
available in your jurisdiction in one form or another.)
2:00 p.m. to
2:50 p.m.
New Casino Development: Labor Management Schedule Lecture
Mark Jones, President, INAG
Wendy Reeve, Casino Shift Manager, Sycuan Resort & Casino
Darrin Bishop, Casino Host Manager, Sycuan Resort & Casino
The third hour will bring you back to a classroom environment, where
all the necessary tools for determining the manpower needs for your new
floor will be presented. This is one of the most important aspects of
managing a table games department, as labor is the greatest expense.
Your game mix and floor layout will have a great effect on this need,
and many factors will be weighed and considered. Are your managers on
four 10-hour shifts or five eight-hour shifts. Are your dealers going
for their own tips or pooling? Are you a 24/7 operation?
3:00 p.m. to
3:50 p.m.
New Casino Development: Labor Management Schedule Workshop
Mark Jones, President, INAG
Wendy Reeve, Casino Shift Manager, Sycuan Resort & Casino
Darrin Bishop, Casino Host Manager, Sycuan Resort & Casino
The fourth hour will be spent back in your small group, where you
will work out all your labor needs to run the department you designed.
By now you will know how many games and the type of games you were able
to fit into the area allocated. You will also know the hours of
operation, which will have a direct affect on staffing. Is your staff
experienced and needing less supervision, or new and needing more
supervision? Your checkbook pays for this labor. Use it wisely.
4:00 p.m. to
4:50 p.m.
New Casino Development: Group Presentations
Mark Jones, President, INAG
Wendy Reeve, Casino Shift Manager, Sycuan Resort & Casino
Darrin Bishop, Casino Host Manager, Sycuan Resort & Casino
The last hour of this workshop session will be spent back in the
classroom, where each group will present its results and final outcomes.
Your group will explain how it determined the layout and product mix
needed to maximize win for the casino. Your group will also explain its
labor needs and how that conclusion was reached. Each group will have
about 15 minutes to make its case for the creation of the ultimate
combination of floor layout, game mix and needed labor to maximize the
department’s profitability.
7:00 p.m. to
10:00 p.m.
Cocktail Reception
Tuesday, Sept. 9
8:00 a.m. to
9:00 a.m.
Breakfast
9:00 a.m. to
9:50 a.m.
Dissecting the Fun Pit: What is its Effect on Your Casino?
Bob Del Rossi, Marketing Manager, TechArt
Are you thinking of putting in a Fun Pit? What are the positive
and negative effects on your numbers going to be. This session will take
a close look at customer response, hands per hour, and how this pit will
affect the other pits in your casino.
10:00 a.m. to
10:50 a.m.
Are You the Reason Your Floor Supervisors Aren’t Revenue Generators?
Bob Del Rossi, Marketing Manager, TechArt
We train our
floor supervisors in game protection and card counting, but do we really
think cheats and counters affect our bottom line? How would training
your floor staff in time and motion
supervision turn them into revenue generators? Could this
single training session affect your bottom line more than catching every
card counter in the world? (The answer to that last one is yes…)
11:00 a.m. to
11:50 a.m.
Game Protection Update: The Moves Making the News
Willy Allison, President, World Game Protection
Cheats are always thinking of new ways to beat the house. Some are
simple, some a little more sophisticated. But what are the moves that
are really concerning casino executives around the world today? This
session examines some of those scams and discusses measures you can to
take to prevent your casino from becoming a target in the future.
12:00 p.m. to
1:00 p.m.
Lunch
1:00 p.m. to
1:50 p.m.
Surveillance 2010: The Casino Business Intelligence Bureau
Willy Allison, President, World Game Protection
Some casino executives respectfully believe that the less we hear
out of the surveillance department, the better. This “no news is good
news” philosophy is understandable, but with the advances in video
analytic technology and data mining tools, are casinos missing out on an
opportunity to increase their profitability? This session will examine
the traditional role of surveillance and present a case for “waking the
sleeping giant”—going to a more risk-based, profit-centered approach.
2:00 p.m. to
2:50 p.m.
The 80/20 Principle
Mark Jones, President, INAG
The 80/20 Principle asserts that a minority of cause, input or
effort usually leads to a majority of the results. For practical
purposes, it means that 80 percent of what we do is largely irrelevant.
This session will help you understand how this plays out in both
personal and business environments and will give you the tools you need
to evaluate your team’s efficiency.
3:00 p.m. to
3:50 p.m.
How to Catch the Elusive Card Counter
Bill Zender, Principal and Consultant, Last Resort Consulting
You have a Blackjack customer that you think might be a card
counter, but how do you know for sure he or she really is counting
cards? Do you have an in-house card-counting expert? Do you use card
counter-catching software? Or do you just use “The Force”? In this
session, you will learn an easy and simple method for tracking a
customer’s Blackjack play, guaranteeing you can safely confirm or reject
whether or not the customer has a long-term edge over your casino. After
this course, you will never be in doubt about a Blackjack player’s
ability again.
4:00 p.m. to
4:50 p.m.
Game Protection, Player Development and Compliance
Moderator: Douglas L. Florence Sr. CPP, Director of Gaming
Sector, NICE Systems
Dennis Nelson, Chairman, AP-ID Inc.
Prem Gururajan, President, Tangam Systems
Casino executives realize that their video
surveillance resources have to get “smart” to stay effective, and this
panel will explain how advanced video analytics can keep your casino
operations on top of the game. Panelists will discuss technical
developments in practical applications in the casino environment,
technology that is available and in use today, and
how technology can accelerate verification and dispute resolution to
mitigate potential litigation and losses. It will also examine how
management can use technology to better understand customer identity and
behavior, which leads to improved game protection, responsible gaming
safeguards and customer service.
Wednesday, Sept. 10
8:00 a.m. to 9:00 a.m.
Breakfast
9:00 a.m. to
9:50 a.m.
Preventing and Detecting Scams and Employee Theft
Moderator: Douglas L. Florence Sr. CPP, Director of Gaming
Sector, NICE Systems
Doug Addler, Surveillance Manager, Nooksack River Casino
Learn how surveillance personnel and investigators detect, protect
and prevent patron and employee scams at your casino. This panel will
discuss case histories of real-world events, the procedures that can
reduce the likelihood that various cheating scams at your property will
be successful, and the importance of surveillance and investigations
staff understanding your gaming operation’s strategic objectives. Every
team member needs to know what the business is striving to achieve—it is
only with this understanding that investigators and surveillance can
contribute more than the expected from routine operations.
10:00 a.m. to
10:50 a.m.
Counter Measures: The Myth and the Math
Bill Zender, Principal and Consultant, Last Resort Consulting
This session will focus on dispelling false assumptions about
several different Blackjack game protection procedures. Why does
management believe moving the cut card forward in Blackjack will raise
the hold percentage? How does restricting mid-game entry hurt revenue,
and why are there so many variations of this procedure being used? What
does my shuffle procedure actually accomplish—does it add randomness to
the mix or just waste time? During this session, attendees will also
have an opportunity to ask about how their own Blackjack procedures
affect revenue and how to improve their game performance.
11:00 a.m. to
11:50 a.m.
The Power of Technology to Drive Improved Table Game Revenues
Bill Zender, Principal and Consultant, Last Resort Consulting
Ben Parks, Vice President of Sales, TableMAX
Raul Bouchot, Business Development Manager - Table Games Division, IGT
The digital age of gaming is making huge inroads into the pit. Live
games are making use of automated components such as electronic card
shufflers, RFID chip tracking, accounting and bonusing. In other cases,
electronic table games utilize live dealers with outcomes generated by
random number generators and with betting and payouts administered
electronically. These advancements allow the pit to leverage technology
and drive increased revenue opportunities and higher profitability. But,
for some jurisdictions, there is a catch. Some argue that automated
table games are actually slot machines; however, the argument that they
are not is equally loud. Join us in this session for an active
discussion about the classification of these games, how they can fit
into your operations, and what this movement means to your table game
operations.
12:00 p.m. to
1:00 p.m.
Lunch
1:00 p.m. to
1:50 p.m.
Indian Gaming Advocate of the Year Presentation Honoring Sen. Ben
Nighthorse Campbell
Ernie Stevens Jr., Chairman, National Indian Gaming Association
2:00 p.m. to 2:50 p.m.
The Future of Digital Video Management: “Hybrid” or “Virtual”?
Moderator: Douglas L. Florence Sr. CPP, Director of Gaming
Sector, NICE Systems
Michael Hodor, Director of Sales for North America, Arecont Vision
Todd Brodrick, Vice President of Gaming, Security Division, Americas
Region, NICE Systems
This presentation will cover the
issue of the “digital convergence” and how it is impacting surveillance
operations. Casino operators were first faced with deciding what to
replace their VCRs with five years ago. Today, that decision is
critical. Make the right decision and you are a hero, make the wrong
decision and you have invested in technology that does not deliver. Now
the advancements in processing power, network bandwidth, mega-pixel or
IP cameras, and Virtual Matrix video management are a reality. This
panel addresses how your IT department should get involved in selecting
your new surveillance technology resources.
3:00 p.m. to
3:50 p.m.
The Casino
Operator’s Perspective on New Table Games
Max Rubin, Consultant, Barona Valley Ranch Resort & Casino
Michael Patterson, Director of Table Games, Barona Valley Ranch Resort &
Casino
Brian Doerr, Table Games Analyst, Barona Valley Ranch Resort & Casino
This presentation, provided for casino management and table game vendors
alike, will explore how a new table game can (or cannot) fulfill the
player’s fundamental needs, dynamically enhance marketing initiatives,
support the casino’s business strategy and play a vital role in the
casino operator’s long-term success. Join lively gaming consultant, Max
Rubin, and some of Barona Valley Ranch Resort & Casino’s brightest table
games executives to find out what’s working for them and how it can work
for you, too.
4:00 p.m. to 4:50 p.m.
Successful Table Game Tournament Innovations
Max Rubin, Consultant, Barona Valley Ranch Resort & Casino
Michael Patterson, Director of Table Games, Barona Valley Ranch Resort &
Casino
Do your slot players play table games? Do your table games players play
slot machines? Find out how to successfully deploy a table game
tournament to attract both types of customers in this session as Rubin
and Patterson examine how to create and execute table game tournaments
that provide the operator with vigorous new marketing strategies,
producing incremental visitations and reward loyalty from both table
game and machine players alike.
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